Refund policy

At MahjongGlobal, we want you to feel confident when placing an order. If you are not satisfied with your purchase, you may request an eligible return within 30 days of delivery.

How to Request a Return

Please contact us before sending anything back. Return requests must be reviewed first so we can confirm eligibility and provide the correct return instructions.

Email: support@mahjongglobal.com
Phone / WhatsApp: +1 (213) 341-9760

Please include your order number and the reason for the return in your message.

Return Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused and in original condition.
• Items should be returned with the original packaging whenever possible.
• Returns sent without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

MahjongGlobal
22000 Opportunity Way, DOCK 1-5
Riverside, CA 92518
United States

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at support@mahjongglobal.com. Please include your order number and clear photos where applicable. We will review the issue and work with you on an appropriate solution.

Non-Returnable Items

• Items damaged by misuse, improper handling, or unauthorized modification
• Items returned without contacting us first
• Final sale items, if marked as final sale at the time of purchase

Refund Processing

Once your return is received and inspected, approved refunds are typically processed within 10 business days to the original payment method. Please note that your bank or payment provider may require additional time to post the refund.

Additional Information

Orders are typically processed within 1–2 business days, with estimated total delivery time of 4–6 business days within the United States.

For more information, please review our Shipping Policy or visit our FAQs.