Below are some of the most common questions about ordering, shipping, returns, and product information at MahjongGlobal. If you need additional help, please contact us at support@mahjongglobal.com.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major payment methods available at checkout, including credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay where available.
Q: Can I change or cancel my order?
A: If you need to change or cancel an order, please email support@mahjongglobal.com as soon as possible. We can help before the order ships. Once an order has already been shipped, changes or cancellations may no longer be possible.
Q: Will I receive order tracking?
A: Yes. Once your order has shipped, tracking information will be sent to the email address used at checkout. Orders may be shipped by USPS or UniUni depending on the delivery address, and customers can click the tracking number in their order details to view the latest shipment status.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. We currently offer free standard shipping on all orders shipped within our supported U.S. delivery area.
Q: Where do orders ship from?
A: Orders ship from our Riverside, California warehouse.
Q: How long does shipping take?
A: Orders are processed in 1–2 business days. Estimated total delivery time is 4–6 business days.
Q: Do you ship outside the United States?
A: At this time, MahjongGlobal only ships to addresses within the United States.
Returns & Refunds
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery. Items must be unused, in original condition, and returned with original packaging where applicable.
Q: How do I start a return?
A: Please contact support@mahjongglobal.com before sending anything back. We will review your request and provide return instructions.
Q: Where are returns sent?
A: Approved returns are sent to our return address in Riverside, California.
Q: How long do refunds take?
A: Once the returned item is received and inspected, approved refunds are typically processed within 10 business days back to the original payment method.
Products & Support
Q: What products do you currently offer?
A: MahjongGlobal currently offers 2026 Mahjong Cards in a 4-pack large print format for American Mahjong players. Additional Mahjong accessories may be added to the store over time.
Q: What should I do if my order arrives damaged, incorrect, or incomplete?
A: Please contact us as soon as possible at support@mahjongglobal.com and include your order number plus clear photos where applicable. We will review the issue and work with you on an appropriate replacement, refund, or other solution.
Q: Do you have a physical store?
A: No. MahjongGlobal currently operates as an online store only.
Q: How can I contact customer support?
A: You can reach us at support@mahjongglobal.com or by phone / WhatsApp at +1 (213) 341-9760. Customer Service Hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).