Below are some of the most common questions about ordering, shipping, returns, and product information at MahjongGlobal. If you need additional help, please contact us at support@mahjongglobal.com.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major payment methods available at checkout, including credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay where available.
Q: Can I change or cancel my order?
A: If you need to change or cancel an order, please email support@mahjongglobal.com as soon as possible. We can help before the order ships. Once an order has already been shipped, changes or cancellations may no longer be possible.
Q: Will I receive order tracking?
A: Yes. Once your order has been dispatched, tracking information will be sent to the email address used at checkout.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. We currently offer free standard shipping on all orders shipped within our supported U.S. delivery area.
Q: Where do orders ship from?
A: Orders ship from our Riverside, California warehouse.
Q: How long does shipping take?
A: Orders are processed in 1–2 business days. Estimated total delivery time is 4–6 business days.
Q: Do you ship outside the United States?
A: At this time, MahjongGlobal only ships to addresses within the United States.
Returns & Refunds
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery. Items must be unused, in original condition, and returned with original packaging where applicable.
Q: How do I start a return?
A: Please contact support@mahjongglobal.com before sending anything back. We will review your request and provide return instructions.
Q: Where are returns sent?
A: Approved returns are sent to our return address in Riverside, California.
Q: How long do refunds take?
A: Once the returned item is received and inspected, approved refunds are typically processed within 10 business days back to the original payment method.
Products & Support
Q: What products do you currently offer?
A: MahjongGlobal currently offers 2026 Mahjong Cards (4PCS), Mahjong Card Holder (4PCS), and Mahjong Line Finder (4PCS).
Q: What should I do if my order arrives damaged?
A: Please contact us as soon as possible and include your order number plus clear photos of the issue. We will review the situation and help with a replacement or refund where appropriate.
Q: Do you have a physical store?
A: No. MahjongGlobal currently operates as an online store only.
Q: How can I contact customer support?
A: You can reach us at support@mahjongglobal.com or by phone / WhatsApp at +1 (213) 341-9760. Customer Service Hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).