We want you to feel confident ordering from MahjongGlobal. If you are not satisfied with your purchase, you may request an eligible return within 30 days of delivery.
How to Start a Return
Please contact us before sending anything back. Return requests must be reviewed first so we can confirm eligibility and provide the correct return instructions.
Email: support@mahjongglobal.com
Phone / WhatsApp: +1 (213) 341-9760
Please include your order number and the reason for the return in your message.
Return Conditions
- Items must be returned within 30 days of delivery
- Items must be unused and in original condition
- Items must not be damaged, altered, or improperly handled after delivery
- Items should be returned with original packaging whenever possible
- Returns sent without prior approval may not be accepted
Return Address
Approved returns should be sent to:
MahjongGlobal
22000 Opportunity Way, DOCK 1-5
Riverside, CA 92518
United States
Non-Returnable Items
The following items are not eligible for return:
- Items damaged by misuse, improper handling, or unauthorized modification
- Items returned without contacting us first
- Final sale items, if marked as final sale at the time of purchase
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at support@mahjongglobal.com. Please include your order number and clear photos where applicable. We will review the issue and work with you on an appropriate solution.
Refund Processing
Once your return is received and inspected, approved refunds are typically processed within 10 business days to the original payment method. Please note that your bank or payment provider may require additional time to post the refund.
For more information about shipping timeframes, please review our Shipping Policy. For general questions, please visit our FAQs.